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Multi-site
PROVIDER
LOGO
LOGO
Northpeak Care Group
Group visibility without taking over locally.
The challenge
9 services each handled feedback differently; the quality lead compiled a quarterly picture by hand and always a quarter late.
What they did
Each service ran its own loop; the group view compared themes and open actions across sites, with ownership staying local.
What changed
Cross-site themes (e.g. night-staff communication) surfaced in weeks rather than a quarter; board reporting comes from the live record; overdue actions are visible per site at 24-a-glance.
“Every home keeps its own voice, I just finally see the whole picture.”