Ideas for care that listens.

Most services don't have a listening problem, they have a keeping problem.

The difference between collecting feedback and being trusted with it is what happens visibly afterwards.

Inspectors don't just ask whether you gather feedback. They ask what changed because of it.

Anonymity gets you honesty you'd otherwise never hear. It also changes how you close the loop.

Feedback in care shouldn't end at collection. Viewee connects what people say to what changes.