Founding Care Success Lead

As our founding Care Success Lead, you'll be the person who makes sure care providers get real value from Viewee, from the first setup to the point where closing the loop is simply how the service works. You'll own onboarding, adoption and the day-to-day relationship with the teams who use it.

It's an early, hands-on role: part onboarding, part support, part listening for what would help and feeding that back into the product. You'll work directly with registered managers, quality leads and frontline staff, and directly with the founders.

• Guide new providers through setup, QR journeys and their first weeks of feedback.
• Help teams turn feedback into owned actions, and show them the evidence building up.
• Run check-ins, answer questions and be the friendly first point of contact.
• Spot patterns across accounts and bring them back to product and founders.

• Experience in customer success, account management or operations, ideally in care or a regulated, people-first sector.
• Genuine empathy for busy care teams and the pressures they work under.
• Clear, calm communication, in writing and on a call.
• Comfortable being early: figuring things out, writing the playbook as you go.

• First-hand experience of the care sector, as a manager, practitioner or in quality.
• Familiarity with CQC (or your national regulator) expectations around feedback.

Small team, remote-first in the UK, flexible hours around the work that matters. Early-stage, so scope and salary are open to the right person meaningful equity and flexible benefits.